Privacy Policy — Your Data, Protected

Nakula77 ("we", "us", "our", or "the Platform") operates the online sports betting and live casino platform accessible at https://nakula77.cam, serving registered users across Malaysia and other permitted territories, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.

This Privacy Policy explains how Nakula77 collects, stores, processes, shares, and protects personal data submitted by or associated with users ("you" or "the User") of the Platform. It is intended to provide a clear and transparent account of our data practices in plain language, consistent with applicable data protection standards.

This Privacy Policy forms part of your agreement with Nakula77 alongside our Terms & Conditions and Responsible Gambling Policy. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, date of birth, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" means Nakula77, as the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means a third party that processes personal data on behalf of Nakula77 pursuant to a written data processing agreement.
• "KYC" (Know Your Customer) means the identity verification process required for account registration and/or withdrawal processing, which may include submission of identification documents, proof of address, and source-of-funds information.
• "Cookies" means small text files stored on your device by the Platform to facilitate session management, analytics, and user experience optimisation.

This Privacy Policy applies to all personal data collected through and in connection with the Nakula77 Platform, including:

• Data submitted during account registration and identity verification (KYC).
• Data generated through your use of the Platform, including betting history, session data, and transaction records.
• Data provided when contacting Nakula77 customer support via live chat, email, or any other communication channel.
• Data collected automatically through cookies, device identifiers, and server logs.
• Data provided in connection with promotional registrations, VIP program enrolment, or survey participation.

Nakula77 collects personal data in the following categories:

Nakula77 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless required for specific regulatory compliance purposes, in which case you will be notified separately.

Nakula77 processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and close your account, including processing identity verification (KYC) and enforcing eligibility requirements such as the 21+ age restriction.
• Transaction Processing: To process deposits and withdrawals via Malaysian payment methods including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX; to maintain accurate financial records in MYR; and to process refunds or reversals where applicable.
• Platform Delivery: To provide sports betting services on markets including Liga Super Malaysia, EPL, UFC, and other events; to operate live casino tables; and to deliver slots, lottery, and arcade content.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and provide assistance via live chat and email.
• Regulatory Compliance: To fulfil obligations under applicable anti-money laundering (AML) legislation, Know Your Customer (KYC) requirements, and other regulatory duties.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: To monitor account activity for indicators of problem gambling, to implement and manage self-exclusion, deposit limits, and session time restrictions.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the Platform.
• Marketing Communications: Where you have provided explicit consent, to send promotional emails, bonus notifications, and VIP program updates. You may withdraw consent at any time.

Nakula77 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our agreement with you, including account management, payment processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including AML, KYC, tax reporting, and age verification obligations.
• Legitimate Interests: Processing carried out for our legitimate business interests — such as fraud prevention, platform security, and analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily applicable to direct marketing communications. Consent can be withdrawn at any time without prejudice to the legality of processing carried out prior to withdrawal.

Nakula77 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

Following the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Anonymised aggregate data — which cannot be used to identify any individual — may be retained indefinitely for statistical and analytical purposes.

Nakula77 does not sell, rent, or trade your personal data. We may share personal data with the following categories of third parties only where strictly necessary:

• Payment Service Providers: Malaysian payment processors and e-wallet operators (including DuitNow, FPX, and the operators of Touch 'n Go eWallet, Boost, and GrabPay) for the sole purpose of facilitating deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening services engaged to verify user identities and screen against regulatory watchlists.
• Technology & Hosting Providers: Cloud hosting, infrastructure, and platform technology partners who process data solely under Nakula77's instruction and pursuant to data processing agreements.
• Regulatory Authorities: Government agencies, financial intelligence units, and law enforcement bodies where disclosure is required by applicable law, court order, or regulatory directive.
• Fraud Prevention Networks: Industry fraud prevention databases and services used to identify and prevent fraudulent transactions, identity theft, and multi-accounting.

Nakula77 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, remember your preferences, and analyse usage patterns. The following types of cookies may be set:

• Strictly Necessary Cookies: Required for the Platform to function. These cookies enable session management, authentication, and security features. They cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Collect anonymised data about how users interact with the Platform — pages visited, time spent, error occurrences — to help us improve platform performance and user experience.
• Functional Cookies: Enable the Platform to remember your preferences, such as language settings, display preferences, and previously used payment methods.
• Marketing Cookies: Used, where consent has been given, to deliver relevant promotional content within the Platform. These cookies do not share your data with third-party advertising networks.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.

Nakula77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular internal and third-party security audits and penetration testing.
• Multi-factor authentication required for privileged access to internal systems containing personal data.
• Documented incident response procedures for data breach detection, containment, and notification.

Despite these measures, no system of data transmission or storage can be guaranteed to be 100% secure. Nakula77 cannot warrant the absolute security of any data transmitted by you to the Platform. You are responsible for maintaining the security of your own account credentials.

Nakula77 may process or store personal data on servers located outside of Malaysia. Where personal data is transferred to a jurisdiction that does not offer a level of data protection equivalent to that in Malaysia, Nakula77 will implement appropriate safeguards to ensure that your data continues to be protected in accordance with the standards described in this Privacy Policy.

Safeguards for international transfers may include contractual clauses obligating the recipient to maintain appropriate security standards, or reliance on the recipient's certification under a recognised international data protection framework.

Subject to applicable law, you hold the following rights in respect of your personal data held by Nakula77. To exercise any of these rights, please contact our support team. We will respond to valid requests within 30 calendar days of receipt.

Please note that certain rights may be limited where retention of data is required to fulfil legal or regulatory obligations, including AML and KYC requirements. We will inform you of any limitations and the reasons for them at the time of your request.

The Nakula77 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately suspend the relevant account and take steps to delete the data in question.

If you have reason to believe that a minor has registered an account on the Nakula77 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The Nakula77 Platform may contain references to or interactions with third-party services, including payment gateways and external identity verification tools. These third-party services operate under their own independent privacy policies, and Nakula77 does not accept responsibility or liability for the privacy practices of those services.

We encourage you to review the privacy policies of any third-party service through which you interact in connection with your use of the Nakula77 Platform.

Nakula77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or operational circumstances. Where amendments are material, we will notify registered users via email or via a prominent notice on the Platform prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically. The effective date at the top of this page indicates when the most recent version was published. Your continued use of the Platform following the publication of any amended Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Nakula77 data support team. We are available 24 hours a day, 7 days a week, including Malaysian public holidays, in English, Bahasa Melayu, and Chinese.

• Email: [email protected] (plain text — not a clickable link; please copy manually into your email client)
• Live Chat: Available directly within the Platform — average first response time 3–5 minutes.
• Data Subject Requests: Please include "Data Privacy Request" in the subject line of your email and provide your registered username, account email address, and a description of your request to help us process it efficiently.
• Response Time: Nakula77 will acknowledge receipt of your request within 3 business days and provide a substantive response within 30 calendar days, or inform you if additional time is required.